At ecoblooms, we are dedicated to ensuring a seamless and satisfying shopping experience for our customers. We understand that sometimes you may need to return or exchange an item, and our Refund Policy is designed to guide you through this process effectively and efficiently.

Eligibility for Refund

To be eligible for a refund, the item must meet the following criteria:

Condition: The item must be unused and in its original condition.

Tags: All original tags must be attached to the item.

Timing: The return must be initiated within 48 hours from the date of delivery.

Non-Refundable Items

Please be aware that certain items are not eligible for refunds due to hygiene or customization reasons. These include:

Apparel: Intimate wear and swimwear.

Furniture: Custom or personalized furniture pieces.

Accessories: Items that are personalized or customized.

Returns Process

To initiate a return:

Log Into Your Account: Access the "My Orders" section on our website.

Request a Return: Follow the instructions to create a return request.

Provide Details: Clearly state the reason for the return and attach any relevant documentation if required.

Our customer support team will review your return request and provide assistance throughout the process.

Refunds (If Applicable)

Once we receive your returned item and complete the inspection, you will receive an email confirming receipt of the return. This email will also indicate whether your refund request has been approved or denied. Please allow approximately 5-7 business days for your refund to be processed.

If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to contact us. We are committed to ensuring your satisfaction and providing a smooth and pleasant shopping experience.